There is an old saying “the customer is always right”. The customer has needs and the provider must satisfy those needs. Many times the client will tell the CCTV camera provider “I need cameras here, here and here”. The client has no knowledge of CCTV cameras he only knows that there are needs that must be satisfied. It is the responsibility of the provider of the CCTV camera installation that those needs be met in the most economical way possible.
A successful CCTV camera installation is only successful if it meets the needs of the client. These needs must be determined prior to the determination of the equipment required, the location of the equipment and the end use of the equipment. These factors can only be made clear by a meeting with a representative of the company providing the CCTV camera installation and the client who is purchasing the equipment. An initial meeting that determines client needs together with a subsequent meeting in which the solution to those needs should be made.
The client must in the meetings accurately represent their needs to the provider. The resolution of those needs is the responsibility of the CCTV camera installation provider. The provider will know of optional equipment that will meet the needs of the client. These options should be provided to the client in subsequent meeting to allow the client the ability to make an informed decision as to exactly what equipment will meet his needs in the most economical manner. Some of these options may require additional budget meetings by the client and their staff or management. The CCTV provider should provide for these budgetary considerations with options for alternate equipment.
In many cases, the client will only want general surveillance of an area and a black and white camera with a fixed iris lens will suffice. In other areas, the coverage must include a color video camera equipped with backlight compensation and an auto iris lens. These considerations can be brought out to the client in a subsequent meeting. The provider of the CCTV camera installation should provide the client a scale drawing showing camera positions, areas of coverage and types of cameras involved in the coverage. This scale drawing will permit the client to actually see what areas of their property are covered and allow them to present the drawing to a supplemental budget review meeting.
Meetings with the between the client and the CCTV camera installation provider will provide the problems faced by the client and the solutions proposed by the CCTV camera provider. At the end of the meetings, both the client and the provider will know exactly what is to be provided and the coverage of the areas that the client perceives as problem areas. When the installation is complete, both the client and the provider will be satisfied with the finished product.
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